Shipping and Refund Policies
All orders are shipped according to best rate/time as determined by our computers based on package weight and destination. We use Canada Post as our primary standard service carrier. Please allow up to seven business days from ship date for delivery when choosing Expedited Shipping. Not available for international orders.
International Shipping (including USA)
The shipping cost is dependent upon weight and destination and will be calculated during final checkout. Average shipping time for international orders is 15 business days. Canada Post shipping charges will be added to your order. Please be advised that Blue Apple Canada International Inc. is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. Also, we kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.
Shipping charges are non-refundable.
Return And Exchange Policy
If you are not satisfied with our products, you can return them within 14 days of delivery (items should be packed in its original pack as delivered). You will receive the refund within 3-4 business days after the return of the item (minus shipping charges and 20% restocking fee apply). To proceed with the return correctly, please, contact us via our contact information and explain the matters of your situation as well as to give us the tracking information on a returned package. If you have received a damaged item, we will gladly send you a replacement of the same item. In the event that it is out of stock, you can pick out any other item of the same value.
Out of Stock Items
Even though we are proud to announce that we keep a variety of products in stock, occasionally certain items can be placed on back order. You will be notified via email if this occurs. If you do not wish to wait for item availability, you may cancel your order. If we do not hear from you in regards to your cancellation before the item is shipped out, we will assume you agreed to the shipment delay. If we are unable to deliver the item within 30 days, your order will be automatically cancelled and refunds issued. If only part of your order was cancelled, refunds will be issued accordingly (for the cancelled item(s)).
We accept Money Orders and Credit Cards. All credit card orders are subject to final verification and approval. Each order will be security checked, verified and confirmed before shipment. It may take 1-5 working days, depending on the payment type and data provided. We will confirm the availability of your order the same day if it is placed before 1p.m. (EST) and the next business day if placed after 1p.m.(EST). All the items will be shipped after the verification and approval process is complete. All orders will be shipped after the funds are received from buyer's financial institution. You will be notified via email in regards to your approval and shipment.
All orders must be prepaid. There will be no surcharge for your credit card purchase. Please, be sure to provide all of your information correctly, otherwise, it could lead to a delay or a cancellation.